Our Free Website & App Maintenance Policy is designed to help businesses receive ongoing support, build trust, and experience the value of reliable digital maintenance, without additional cost during the initial period. This policy outlines what is included, what is excluded, and how clients can request support.
1. Eligibility
Our Free Maintenance Plan is available to any client who owns a live website, app, or digital platform built on one of our supported systems. No existing service history is required. This offer is open to anyone seeking <strong”>professional digital maintenance support.</strong”>
2. Duration
The free maintenance period lasts for 44 business days from the date the website or application is officially live. Maintenance requests are valid only after the project has been delivered, tested, and deployed.
3. Scope of Included Maintenance
The following services are 100% included during the free maintenance period:
- Minor content updates (text edits, image replacements)
- Small design refinements (spacing, alignment, layout adjustments)
- Minor bug fixes that affect usability or display
- Responsiveness and device/browser compatibility corrections
- Speed optimization to improve overall performance
- Basic SEO fixes (meta tags, titles, alt text, redirects)
- Basic website analytics setup and monthly reporting
- Growth recommendations based on early performance
- New basic pages or sections with simple text and graphics (no functional features)
These services are intended to help clients experience our commitment to quality, performance, and digital growth without additional cost.
4. Exclusions
The following services are not included in the free maintenance policy:
- Full or major redesign
- New functional pages or sections requiring custom features
- Complex functionality (dashboards, APIs, database systems, eCommerce upgrades)
- Third-party integrations that require advanced or custom configuration (simple integrations may be supported depending on complexity)
- Malware removal, security breaches, or server-related attacks
- Custom animations, micro-interactions, or advanced code development
Any request falling under exclusions will be quoted separately with clear pricing and timelines.
5. Supported Platforms
Our free maintenance applies to the following platforms:
- WordPress
- Custom coded websites
- Shopify
- Wix
- Webflow
- Mobile applications (iOS & Android)
- ERP systems
Support level may vary depending on system complexity, hosting environment, and third-party limitations.
6. Support Channel
Clients may request maintenance through:
- Email Support
- Support Ticket Form on our website
Each request is reviewed carefully to ensure accurate, timely responses.
7. Turnaround Time
All maintenance requests submitted under this policy will be processed within 3 business days.
Urgent issues affecting platform accessibility will be prioritized whenever possible.
8. Volume of Requests
Clients may submit unlimited minor support requests within the 44 business-day period, as long as each request falls under the “Included Maintenance” scope.
9. Project Delivery Requirement
9. Project Delivery Requirement
- Delivered
- Accepted
- Launched and live
Only then does the free maintenance period begin.
This ensures that support is focused on enhancements, stability, and growth, rather than unfinished development work.
10. Tone & Relationship Commitment
This policy reflects our commitment to offering trust-driven, and value-focused support. Our objective is to help businesses experience reliable digital maintenance, understand their platform’s performance, and build a long-term relationship founded on transparency, quality, and mutual growth.
Disclaimer
Web & App Services is an independent digital agency providing design, development, and marketing services under its own brand name. All projects and services offered through our website are managed transparently between our team and our valued clients.
We ensure that every transaction and payment made for our services remains strictly confidential and protected through secure and verified payment methods. Web & App Services does not share client data, payment details, or project information with any third party without consent.
By engaging with our services, you acknowledge and agree that all communications, deliverables, and payments will be conducted directly through our official channels only.
